Smartphone apps can conflict with an in-vehicle technology system, such as Ford Sync. This conflict can affect your ability to access your phone’s contacts when using voice commands. In this “technology workshop” we will address some solutions.
Sometimes when you try to use the Ford Sync system to make a hands-free phone call and the hands-free system may reply, “Calling the point on cell phone …”, the Bluetooth system will go to the first alpha phone contact and it will start by making the phone call. This can be frustrating, but it appears that the problem is not caused by the sync system, it may be caused by your phone and the apps you are using.
With the growing number of smartphone users, there seems to be more and more “problems” when it comes to using Bluetooth-accessible systems, such as the Ford Sync system.
With the increasing number of smartphone users, there seems to be a problem that a user cannot access their phone book contacts. Even though the phone has been successfully paired and the phonebook has been “downloaded” to the system, you still cannot make the call.
For example, in the Ford Sync system, when you press the Voice button on the steering wheel and it says “Phone.” The system responds: “Telephone, enter your command.” Then you say, “Call John Smith on cell phone.” The sync system can respond with “Calling Dot on Cell”. Then he calls the first name that appears in your phone book. What’s the matter?
One thing you need to do is open your contact list and check that all names are entered on the Name line only. Also, be sure to put the person’s last name on the Last Name line. Then enter your phone number in the box that matches the source of the phone, such as Home, Mobile, or Work. Automated systems such as the Ford Sync system cannot “find” a last name if it does not appear in the box to the right. So enter your information in the correct data fields.
This new problem is related to software applications. At least one smartphone application allows you to add emoticons (such as smiley faces, etc.) to your text messages or to your smartphone contacts. The problem is that even an emoticon (or for that matter, strange punctuation marks and symbols used in phonebook data fields) will damage your phonebook to the point where the Sync system cannot interpret any of the phonebook names. your contacts.
Solution: do not use this application with the contacts in your phone book. If you do, you cannot rely on any Bluetooth hands-free system to “find” the contact’s name. You would have to manually dial your contact on your phone while driving, and this defeats the entire purpose of Bluetooth hands-free systems. Or you can remove the application from your phone and go back and edit the smileys, logos, illustrations, symbols, punctuation marks, etc. that you have put in your phone book.
Once you have deleted the superfluous data from your phone’s contact list, you may need to reset your phone. This is usually done by completely shutting down the phone for about a minute and then restarting it. For a phone, such as the iPhone, you may want to do what is called a “soft reset.” Here is a quick video link on a soft reset for the iPhone.